BrikoBriko
Log in

Briko Refund Policy

Last updated 2026-10-07

This English version is a translation provided for reference. If it differs from the Korean original, the Korean original prevails. Read the Korean original

1. Scope

This policy applies to the following three kinds of payment on Briko.

PaymentRefund unit
Marketplace content purchaseThe whole order
AI Credit top-upOne top-up
Subscription (monthly / annual)One subscription payment

Credits you received for free (free monthly, subscription, bonus / promotional, and service credits) and free content are not eligible for refunds.

2. Marketplace Purchases

When you can get a refund

You can get a refund if any of the following applies.

  1. It is within 7 days of payment

  2. The content differs from the description or thumbnail on the detail screen, or the file is damaged and cannot be used. In this case you can request a refund within 3 months of receiving the content, or within 30 days of the day you learned (or could have learned) of the problem.

  3. We have taken the content down due to rights infringement or a similar reason

  4. We otherwise decide that a refund is warranted

Refunds are for the whole order only

  • An order in which you paid for several items at once is refunded as a whole. You cannot pick only some of the items to refund.

  • When an order is refunded, the usage rights and licence for every item in that order end. The items disappear from your library, and you must delete any files you have already received.

  • If you only want some of the items, please get a refund for the whole order and then buy the items you need again.

3. AI Credit Top-ups

  1. Refunds are per top-up, and only a top-up whose credits you have not used at all is refunded, in full. A top-up you have used even partly is not refunded.

  2. You can ask within 7 days of payment. After 7 days, only unused top-ups are refunded, and only when you close your account or when the Company ends the service.

  3. A refund takes back all the credits from that top-up, including the subscriber top-up bonus.

  4. Top-up credits are valid for 5 years from purchase. Credits that expire are not refunded.

4. Subscriptions

  1. Within 7 days of payment, you can get a full refund if you have not used any of the subscription credits from that payment.

  2. Cancelling: You can cancel automatic renewal of the next payment at any time. You can keep using the service until the end of the period you have already paid for, and the fee for that period is not refunded (except under item 1 above). The same applies to annual subscriptions.

  3. When a subscription ends or is refunded, any subscription credits left expire. Top-up credits are not affected.

5. Refunds for Reasons on Our Side

In the following cases we refund you or return credits regardless of the periods above.

  • If the same payment was charged twice: we refund the duplicate payment in full.

  • If a generation failed because of a system or generation engine fault: we return the credits that were going to be deducted.

  • If a minor paid without a legal guardian's consent: we cancel the payment at the request of the minor or the legal guardian.

6. When Refunds May Be Limited

  • If you repeatedly abuse this refund policy (for example, repeatedly requesting refunds after downloading, or repeatedly buying and refunding the same content through several accounts)

  • If your account is restricted for violating the Terms of Service. However, we still refund any amount we are required to refund by law.

This policy does not limit any consumer rights guaranteed by law.

7. How to Request a Refund and Processing Time

  1. Send your account email, order number or payment date, and the reason for the refund to customer support (redbrick.official@redbrick.space). If the refund is for a defect in the content, please include a screenshot showing the problem.

  2. We process the refund within 3 business days of receiving your request. The refund is issued by Redbrick Limited, the selling entity that received the payment.

  3. Refunds go back to the payment method you used. Depending on your card issuer or bank, it may take a few more days for the money to arrive.

  4. Marketplace purchases paid in a local currency are refunded in the same currency, and we do not cover differences caused by exchange rate changes.

  5. Once the refund is complete, our payment provider (Stripe) sends the refund details to the email used for the payment.

8. Contact

ItemDetails
Emailredbrick.official@redbrick.space
OperatorRedbrick Inc.